
Indosat (lengkapnya PT Indosat Tbk.) adalah salah satu perusahaan penyedia jasa telekomunikasi dan jaringan telekomunikasi di Indonesia. Perusahaan ini menawarkan saluran komunikasi untuk pengguna telepon genggam dengan pilihan pra bayar maupun pascabayar dengan merek jual Matrix, Mentari dan IM3; jasa lainnya yang disediakan adalah saluran komunikasi via suara untuk telepon tetap (fixed) termasuk sambungan langsung internasional IDD (International Direct Dialing), serta jasa nirkabel dengan merk dagang StarOne Perusahaan ini juga menyediakan layanan multimedia, internet, dan komunikasi data (MIDI= Multimedia, Internet & Data Communication Services)
Pada tahun 2011 perusahaan ini menguasai 21 persen pangsa pasar dan pada tahun 2013 mengklaim memiliki 58,5 juta pelanggan untuk telpon genggam.
Situs investasi untuk Indonesia menyatakan bahwa Indosat kehilangan beberapa persen pasar pelanggan telepon genggamnya pada tahun tahun terakhir. Sementara situs lainnya (Onbile.com) menempatkan Indosat sebagai perusahaan telekomunikasi terbesar ketiga pada tahun 2013 dibawah Telkomsel dan XL Axiata.
Pada Februari 2013 perusahaan telekomunikasi Qatar yang sebelumnya bernama Qtel dan menguasai 65 persen saham Indosat berubah nama menjadi Ooredoo dan berencana mengganti seluruh perusahaan miliknya atau dibawah kendalinya yang berada di Timur Tengah, Afrika dan Asia Tenggara dengan nama Ooredoo pada tahun 2013 atau 2014. Sementara Indosat dalam siaran persnya menanggapi hal ini belum memutuskan akan mengubah nama dari Indosat menjadi Ooredoo atau tidak, karena menganggap nama Indosat telah memiliki "hubungan" dengan pelanggan.
Saat ini Indosat membuka lowongan kerja Indosat terbaru Maret - April 2015 untuk beberapa posisi dan kualifikasi sebagai :
1. VAC4773 - Division Head Value Based Thinking
Field : Marketing & Communications
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
In charge of developing the overall VBT strategy (in close cooperation with top-management), methodology of data analytics & modelling, their application to Indosat business functions, develop new VBT applications / extend existing applications to additional Indosat functions
Qualification & Experience:
- MS/PhD in Computer Science, Telecommunication or Business
- 8+ years related work experience with minimum 3 years’ experience developing analytical models and 3 years of hands-on experience in telecommunication (network technology and/or commercial)
Skills:
- Strong background in data management, implementation of algorithms and various statistical modelling techniques & optimization techniques
- Strong background in telecommunication industry encompassing network technologies (RAN, access), commercial (S&D, marketing) and finance
- Strong personality and highly comfortable working in a fast-paced & competitive environment, consistently delivering on the promise of data-driven solution for all Indosat functions and customers
- Excellent oral and written communication skills and be able to interact and understand technical subjects/emerging technologies and their relevance to the marketplace
- Strong translating data into a compelling story, and cope with tight deadlines. Ability to understand specific business problems and direct a team to tackle these issues and translate into solutions
- Strong people leader with demonstrated success in building teams
2. VAC4775 - Senior Officer Data Architecture
Field : Marketing & Communications
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- In charge of modifications and periodical updated of all VBT tools, following guidance from Senior manager – Data Architecture
- Write clean, scalable and fast performing code according to guidelines and quality standards (solid principles, code readability, pattern use, etc.), review other developers’ codes
Qualification & Experience:
- MA Master / Bachelor’s degree or equivalent experience
- 3+ years related work experience with developing analytical models
Skills:
- Experience in business environment/telecommunication is a strong plus
- Excellent oral and written communication skills and be able to interact and understand technical subjects/telecommunication technologies and their relevance to functions / business units
- Background in predictive modelling , Data mining, e.g. : Decision trees, Time series analysis & time series forecasting, Structural equation modeling, Data visualization, regression analysis
- In-depth knowledge & experience using applications, e.g.: Python, SQL, Octave, SAS, SPSS, Clementine, JasperSoft and visualization tools like Tableau, Niometrics is a must
- Outstanding capabilities / experience in using Microsoft Office (in part. Excel) incl. Macros/Visual Basics to be demonstrated / proven via former work experience
- History of collaborative work with groups of differing technical and business understanding
- Fast learning in new business environment and data techniques
- Passionate about the process of developing models and potential tool improvement opportunities
3. VAC4777 - Senior Officer Data Analysis
Field : Marketing & Communications
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
Perform VBT related analysis in regards to:
- Prioritization and tiering of Capex requests, leveraging VBT tools
- Usage of NPV tools to review Capex requests
- Usage of other VBT tools to support VBT functional roles
Qualification & Experience:
- Master / Bachelor’s degree or equivalent experience
- 3+ years of demonstrated experience in data analysis and reporting
Skills:
- Experience in business environment/telecommunication is a strong plus
- Excellent oral and written communication skills and be able to interact and understand technical subjects/telecommunication technologies and their relevance to functions / business units
- History of collaborative work with groups of differing technical and business understanding
- Fast learning in new business environment and data techniques
- In-depth knowledge & experience using applications like SQL, SAS, SPSS, Clementine and visualization tools like Tableau other data management and querying tools is a must
- Outstanding capabilities / experience in using Microsoft Office (in part. Excel) incl. Macros/Visual Basics to be demonstrated / proven via former work experience
- Passionate about the process of identifying potential opportunities within a dataset
- Keeps abreast of technological developments
4. VAC4778 - Manager Business Analytics and Intelligence - Mobile Financial Services
Field : Business Development
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
This position will be responsible to provide deep dive analysis and reporting of entire Mobile Financial Services business in order to provide solution and recommendation that enable the organization to achieve its goals. By doing data mining and data warehousing, this position will address all information within organization and the market in order to improve customer lifecycle and customer experience. Furthermore, the report that generated from data analysis will be used as a baseline recommendation to determine the customer acquisition and loyalty program.
Qualification & Experience:
- Minimum Bachelor degree from reputable university with management background
- 5+ years of experience in business analytics & customer management
- Work in financial services company for at least 2 to 3 years at the same level
- Solid & proven experience in using enterprise-wide requirements definition and management systems and methodologies required to conduct business analysis activities
- Demonstrated experience in evaluating and solving business challenges by collecting, reviewing and analyzing information that are useful to make sound recommendations
- Having comprehensive knowledge and Strong best practice in the field of business intelligence, customer lifecycle management and customer experience in order to enhance revenue and productivity of products and services
- Deep knowledge of business landscape and Growing knowledge of technology landscape
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Strong leadership skills and capabilities
- Highly entrepreneurial self-starter and manager/coach by hands-on in defining objectives in a fast-paced environment
- Strong blend of analytical, decision-making and creative problem solving skills
- Excellent in communication, presentation and negotiation skills capabilities
- Proven ability to work across different functions, business units, geographies, and cultures
- Excellent written and verbal English communication
5. VAC4779 - Division Head Retention & Renewal Management
Field : Marketing & Communications
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- To reduce churn across all brands, products/services & regions
- To pro-actively manage and have special retention programs for high value customers & mass market
- To establish customer loyalty by having relevant, attractive and profitable partnership programs
Qualification
- Bachelor degree in Marketing, Statistics, Management, or Business related degree
Essential:
- Minimum advanced level on how to reduce churn in a large customer base
- Proven record in ability to address churn rates using event based or trigger based marketing
- Expert level in understanding reasons for churn through both internal and external sources (and forces)
- Advanced level on how to execute retention program and calculate its benefits
- Expert level in using market research to conduct focus group to provide better churn insights
- Expert level in turning raw data into actionable customer insights
- Positive and flexible working attitude
- Advanced level in project management
- Advanced level in presentation and communication skills
- Ability to work under pressure and in a fast paced environment
- Ability to challenge, persuade and be a change agent
Experience Required:
- Understand Customer Value Management or Customer Lifecycle Management
- Has extensive experience in CLM/CVM/CRM preferrably in the telecommunication or banking industry
- Good analytical skills
- Experience in creating and executing profitable below the line offers to a large consumer base
- Understand customer contact management
- Understand the importance of customer experience and journey as part of CVM
Others:
- Planning skills
- Customer centric approach
- Quality & Results Orientation
- Good Analysis
- Persistance
- Responsive
- Proactive
- Getting it right first time
- Passionate
Desirable:
- Understand statistics
- Have used campaign management system or similar
- Experience in partnership deals
- Business savvy
- MBA
6. VAC4781 - Division Head Campaign Management
Field : Marketing & Communications
Contract Type : Full Time - Permanen
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- To create CVM product offers in timely manner
- To support CVM ability to execute “test & learn” campaigns
- To execute CVM campaigns and Go to Market end to end
- To manage CVM Campaign Management System
- To act as a conduit between CVM and IT
Qualification:
- Bachelor degree in Engineering, Computer Science, Information Management, Marketing, Statistics, Management, or Business related degree
Essential:
- Expert level in using campaign management solution such as SAS MA, Experian, Unica, TCRM, RO, Convergys, BLS, etc
- Expert level in providing seamless and scalable solution
- Advance level in product development in fast pace environment
- Experience in CVM/CRM integration with customer touch points
- Advanced level in understanding CVM concept
- Expert level in SQL
- Positive and flexible working attitude
- Advanced level in project management
- Advanced level in presentation and communication skills
- Ability to work under pressure and in a fast paced environment
- Ability to challenge, persuade and be a change agent
Experience Required:
- Understand Customer Value Management or Customer Lifecycle Management
- Good knowledge of database and expert in campaign management system
- Experience in integrating campaign system with customer touch points, USSD, Inbound IVR, Siebel, Contact Centre, Instant (self-serve tool), landing page, etc
- Good reporting skills and programming skills (SQL)
- Experience in campaign execution and operations
- Understand customer contact management
- Understand the importance fast GTM as part of CVM
Others:
- Planning skills
- Customer centric approach
- Quality & Results Orientation
- Good Analysis
- Persistance
- Responsive
- Proactive
- Getting it right first time
- Passionate
Desirable:
- Understand Marketing
- Have used at least 2 campaign management systems
- Experience in working with a large data set
- Manage at least 2 people in the past
7. VAC4782 - Division Head Customer & Campaign Analytics
Field : Marketing & Communications
Contract Type : Full Time - Permanen
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- To conduct advanced analytics activities such as segmentation & statistical modelling
- To track, calculate and report on CVM campaigns activities on weekly & monthly basis
- To pro-actively provide actionable insights to CVM team
- To understand customer behavior, usage and social network and spe
- To establish regular customer profiling analysis to be circulated on monthly basis to senior management team
Qualification:
- Bachelor degree in Statistics, Mathematics, Operation Research, Engineering, Computer Science, Marketing, or Business related degree
Essential:
- Expert level in using advanced analytical tool such SAS Enterprise Miner, SPSS Clementine, Statistica, KXEN, etc
- Expert level in turning raw data into actionable insights
- Advance level in BI or reporting tools such as Tableau, Qlikview, Cognos or BO, etc
- Expert level in creating analytical data marts
- Expert level in building statistical models and segmentation
- Advanced level in understanding CVM concept
- Advanced level in SQL
- Strong analytical and presentation skills
- Positive and flexible working attitude
- Advanced level in project management
- Advanced level in presentation and communication skills
- Ability to work under pressure and in a fast paced environment
- Ability to challenge, persuade and be a change agent
Experience Required:
- Understand Customer Value Management or Customer Lifecycle Management
- Good knowledge of database
- Expert in using analytical tools
- Advance level in reporting tools
- Experience in providing actionable insights from raw data
- Good reporting skills and programming skills (SQL)
- Experience in telco or banking industry
- Ability to manage and inspire specialist staff with expert skills
Others:
- Planning skills
- Customer centric approach
- Quality & Results Orientation
- Good Analysis
- Persistance
- Responsive
- Proactive
- Getting it right first time
- Passionate
Desirable:
- Understand Marketing
- Experience in working with a large data set
- Manage at least 2 people in the past
- Consulting background
8. VAC4783 - Customer Value Management (CVM) Mass Market Manager
Field : Marketing & Communications
Contract Type : Full Time - Permanen
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- To assist DH to achieve retention target from pro-active churn management with the focus on mass market segment
- To establish special retention programs to retain mass market segments across brands & regions
- To create new products/bundle/packages/prices to be offered to mass market segments
Qualification:
- Bachelor degree in Marketing, Statistics, Management, Business
Experience:
- Have min 5 years in customer retention in consumer market
- Proven ability to generate uplift in response rate and revenue
- Proven ability in creating end to end program
- Proven ability to execute event based/trigger based campaigns
Skills:
- Good analytical skills
- Understand mass market behavior
- Segmentation skills
- Retention programs
9 . VAC4784 - Campaign Analysis & Reporting Manager
Field : Marketing & Communications
Contract Type : Full Time - Permanen
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- To do pre & post campaign analysis before CVM campaign execution
- To provide monthly campaign insights and summary of lesson learnt
- To provide weekly and monthly campaign results and revenue
Qualification:
- Bachelor degree in Engineering, Business, Information Management/System
Experience:
- Have min 5 years in reporting or analytics function
- Proven ability to generate accurate reports
- Experience in SQL
- Experience in large and relational database
Skills:
- Good analytical skills
- Understand how BI or reporting tool works
- SQL skills
- Good logic and have a systematic approach
- Problem solver
10. VAC4785 - Campaign Execution Analyst
Field : Marketing & Communications
Contract Type : Full Time - Permanen
Location : Indonesia - Jakarta
Closing date : 17 April 2015
Job Role:
- To assist in executing CVM campaign activities on daily basis
- To schedule, upload, set up campaign selection criteria in Campaign Management System
- To assist in updating campaign history and responses for reporting purposes
Qualification:
- Bachelor degree in Engineering, Business, Information Management/System
Experience:
- Have min 1 year in using campaign management system
- Proven ability to generate and send CVM leads accurately
- Experience in SQL
- Experience in large and relational database
Skills:
- Good analytical skills
- Understand how campaign management system works
- SQL skills
- Good logic and have a systematic approach
- Problem solver
* Silahkan lakukan pendaftaran dan kirimkan lamaran anda via situs resmi rekrutmen indosat :