Indosat (lengkapnya PT Indosat Tbk.) adalah salah satu perusahaan penyedia jasa telekomunikasi dan jaringan telekomunikasi di Indonesia. Perusahaan ini menawarkan saluran komunikasi untuk pengguna telepon genggam dengan pilihan pra bayar maupun pascabayar dengan merek jual Matrix, Mentari dan IM3; jasa lainnya yang disediakan adalah saluran komunikasi via suara untuk telepon tetap (fixed) termasuk sambungan langsung internasional IDD (International Direct Dialing), serta jasa nirkabel dengan merk dagang StarOne Perusahaan ini juga menyediakan layanan multimedia, internet, dan komunikasi data (MIDI= Multimedia, Internet & Data Communication Services)
Pada tahun 2011 perusahaan ini menguasai 21 persen pangsa pasar dan pada tahun 2013 mengklaim memiliki 58,5 juta pelanggan untuk telpon genggam.
Situs investasi untuk Indonesia menyatakan bahwa Indosat kehilangan beberapa persen pasar pelanggan telepon genggamnya pada tahun tahun terakhir. Sementara situs lainnya (Onbile.com) menempatkan Indosat sebagai perusahaan telekomunikasi terbesar ketiga pada tahun 2013 dibawah Telkomsel dan XL Axiata.
Pada Februari 2013 perusahaan telekomunikasi Qatar yang sebelumnya bernama Qtel dan menguasai 65 persen saham Indosat berubah nama menjadi Ooredoo dan berencana mengganti seluruh perusahaan miliknya atau dibawah kendalinya yang berada di Timur Tengah, Afrika dan Asia Tenggara dengan nama Ooredoo pada tahun 2013 atau 2014. Sementara Indosat dalam siaran persnya menanggapi hal ini belum memutuskan akan mengubah nama dari Indosat menjadi Ooredoo atau tidak, karena menganggap nama Indosat telah memiliki "hubungan" dengan pelanggan.
Saat ini Indosat membuka lowongan kerja Indosat terbaru Maret 2015 untuk beberapa posisi dan kualifikasi sebagai :
1. VAC4752 - Business Customer Experience Manager
Field : Sales
Contract Type :Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 18 Maret 2015
Role Purpose:
The Business Customer Experience Management Manager is accountable for the management and delivery of the customer experience to Business Segment Customers. This role will ensure that all moments of the customer journey are connected and consistent. The BCEM Manager will define and continuously improve end to end customer experience requirement based on relevant data.
Qualification:
- Bachelor Degree is a must, MBA degree will be an advantage.
- Certification in Customer Experience Management will be an advantage.
- Highly motivated, self-starter
- A team player
- Excellent stakeholder manager
- Analytical, highly numerate, results orientated
Skills:
- Effective interpersonal skills across all levels of the business.
- Good written and oral communication skills
- Excellent English
- Reporting skills.
- Proficient in Microsoft Office application.
- Understand business process within related functions.
- Good knowledge on product and industrial will be very useful.
Experience
- At least 5 years mid-level experience in Customer Experience Management. Experience in Telco industry will be an advantage.
- Experience in research and insight development techniques
- Experience in Net Promoter, Secure Customer Index and other key CX metrics.
2. VAC4753 - B2B Roaming and IDD Manager
Field : Sales
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 18 Maret 2015
Role Clarification:
Responsible for execution B2B Mobile's Roaming and IDD Strategy, Marketing Proposition paln and Roadmap across all segment ( Large Enterprise and Small Medium Enterprise). Proposition development, management and total delivery to ensure B2B and IDD business commitment to the company in term of revenue,EBITDA and profitability
Qualification:
- Bachelor Degree is a must, MBA degree will be an advantage.
- Certification in Customer Experience Management will be an advantage.
- Highly motivated, self-starter
- A team player
- Excellent stakeholder manager
- Analytical, highly numerate, results orientated
Skills:
- Effective interpersonal skills across all levels of the business.
- Good written and oral communication skills
- Excellent English
- Reporting skills.
- Proficient in Microsoft Office application.
- Understand business process within related functions.
- Good knowledge on product and industrial will be very useful.
Experience
- At least 5 years mid-level experience in Customer Experience Management. Experience in Telco industry will be an advantage.
- Experience in research and insight development techniques
- Experience in Net Promoter, Secure Customer Index and other key CX metrics.
3. VAC4748 - Retail Shop Supervisor
Field : Marketing & Communications
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 24 Maret 2015
Role:
Managing operational galeri and provide sales & service performance report. Person in charge for sales & serving customer . Achieve targeted KPI for Galeri
Qualification:
- Male/Female
- 25-35 old
- Bachelor (any major) Experience:
- 2 years as Customer Service
- 2 years as Sale/Marketing/Account Executive
Skills:
- Language : English
- Microsoft Office (expert with Excel, Power-point & Word)
- Operating application system
- Leadership
4. VAC4732 - Retail Regional Manager
Field : Sales
Contract Type : Full Time - Permanent
Location : Indonesia - Jakarta
Closing date : 26 Maret 2015
Role:
Managing operational galeri & partner store in and provide sales & service performance report. Person in charge for sales & serving customer . Achieve targeted KPI for Galeri & partner store in Regional
Qualification:
- Bachelor (any major)
Experience:
- 2 years as Galeri/store Supervisor/Coordinator
- 2 years as Sale/Marketing/Account Executive/Key Account/Partnership Management from Bank Commerce/Insurance/Multi Finance.
Skills:
- Language : English
- Microsoft Office (expert with Excel, Power-point & Word)
- Negotiation skill
* Silahkan lakukan pendaftaran dan kirimkan lamaran anda via situs resmi rekrutmen indosat :